Thank you for choosing us www.silicodorblock.com! We are committed to providing you with the best shopping experience. If you are not satisfied with the product you purchased, here are our refund terms:
- Refund Request
If you are not satisfied with the quality or performance of the product after receiving it, you can apply for a refund within 14 days.
Refund applications need to be submitted through our website customer service or customer service email, please provide the order number and a detailed description of the relevant issue. - Product Status
The product applied for a refund must be unused and keep the original packaging and labels intact.
If the product has been used or the appearance is severely damaged, we will not be able to process a refund request. - Return Shipping Costs
Return shipping costs are borne by the customer. We recommend using a trackable mail method to ensure a smooth return process.
Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund as soon as possible. - Refund Processing
The refund will be processed within 2 business days after we receive the returned product, and the refund will be refunded to your original payment method.
Please note that the time for the refund may vary depending on your payment method. - Special Circumstances
For any damage, defects or other issues caused by transportation, please contact us within 48 hours after receiving the product. We will provide you with a replacement or refund service. - Contact Information
If you have any questions about refunds or need further assistance, please feel free to contact our customer service team and we will serve you wholeheartedly.
Thank you for your understanding and support, we look forward to seeing you again!